Build your Agentless Contact Center and Drive Enterprise Success with Teneo Agentic AI

Teneo.ai is leveraging native Azure integrations such as Microsoft CLU and Azure OpenAI to harness advanced analytics, scalable AI performance, and robust security—driving innovative customer engagement and operational excellence.

Teneo, our AI orchestration platform, enhances your existing contact center infrastructure by improving customer accuracy, accelerating resolution times, injecting Generative AI safety, and reducing costs; all while delivering superior call containment. It offers advanced customer service solutions, including Voice AI Agents, Digital Chat AI Agents, and Agent Copilot with native integrations to Microsoft Azure.

With a suite of Enterprise Agentic AI capabilities, Teneo integrates effortlessly into enterprise systems. Powered by our patented technology, we deliver AI Agents with 99% accuracy, unmatched flexibility via LLM orchestration, regulatory-grade security, and enterprise scalability that grows with your business. All this maximizes ROI through increased automation, reduced costs, and superior customer satisfaction. Think of Teneo as the AI orchestration and automation layer that elevates Azure Cognitive Services even further.

With over 17,000 AI agents performing the work of hundreds of thousands of human agents 24/7, leading global brands trust Teneo.ai Make Your AI Agent the Smartest and its extensive partner network to power AI-driven customer service in their contact centers. Teneo.ai 's impressive client portfolio includes industry giants like Telefónica, HelloFresh, Swisscom, and other major Fortune 500 technology companies.

With Teneo you can:

• Implement Generative AI with Azure OpenAI: Enhance interactions using Retrieval-Augmented Generation (RAG) to deliver precise, context-aware responses, based on your own Knowledge AI.

• Agentic AI Excellence: Leverage our Agentic AI to deliver 99% NLU accuracy, ensuring precise, impactful interactions every time.

• Scale your Microsoft Bot Framework & Copilot Implementations: With OpenAI integration & Teneo Copilot automatically creating flow components, you can reuse your existing assets and enhance them.

• Expand Team-based VAs with New Skills
  Improve virtual agent response times, listen with greater understanding, and speak with greater fidelity by leveraging the combined power of Teneo and Azure Cognitive Services.

• Enhanced Security & Compliance: GDPR, SOC 2, HIPAA, and EU AI Act readiness.

• Maximized ROI: Drive measurable business impact with higher automation, reduced costs, and superior customer satisfaction.

• Patented Technology: Over 7+ patents around the technology.

• Future-Proof & Proven Industry Expertise: Over 20+ years of longevity and leadership in this industry, continuously innovating AI-driven customer engagement with real-world impact.

• Improve virtual agent response times, listen with greater understanding, and speak with greater fidelity by leveraging the combined power of Teneo and Azure Cognitive Services.

• Enhanced Security & Compliance: GDPR, SOC 2, HIPAA, and EU AI Act readiness.

• Maximized ROI: Drive measurable business impact with higher automation, reduced costs, and superior customer satisfaction.

• Future-Proof Patented Technology & Proven Industry Expertise: Over 20+ years of longevity and leadership in this industry with 7+ patents around the technology, continuously innovating AI-driven customer engagement with real-world impact.