Hitachi Energy's Service Suite is an end-to-end solution that automates the entire customer service and asset maintenance cycle, from short-term decision-making in the control center to maintenance planning in the back office. Service Suite supports all types of work that must be performed in the field, including customer service orders, routine maintenance, and inspection work.

Service Suite includes:

• Configuration: manage and configure the system in alignment with organizational requirements.
• Forecasting: comprehensively plan workforce scheduling and balance work requirements.
• Appointment Booking: streamline booking processes based on configurable business requirements.
• Scheduling: ensure proper job execution with the right resources by scheduling and sequencing work for efficiency.
• Dispatching: enable proactive responses to emergency situations in real-time through automated order assignment.
• Mobility: support fieldwork execution with efficient workflow practices in online and offline modes.
• Work Progress Monitoring: receive real-time visibility into work progress and effectively manage field crews and resources.
• Reporting & Analytics: make all job data available for offline reporting and analysis to aid operations planning and decision-making.

Solution Benefits & Value

Service Suite offers numerous benefits and value to its users:

· Efficiency: significantly reduce operating costs and improve customer service through automated customer service and asset maintenance cycles.

· Improved Customer Experience: ensure technicians can meet customer commitments confidently, decreasing response time, reducing order backlogs, and eliminating missed appointments by standardizing field processes.

· Cost Reduction: aid dispatchers and field workers in ensuring work is completed efficiently and correctly the first time by providing real-time visibility and accurate workforce planning

· Flexibility: support a variety of operational needs for different types of fieldwork, from routine maintenance to inspections.

· Mobility: enhance productivity and reduced downtime by supporting field personnel to execute work efficiently, even in remote locations.

· Data-Driven Decisions: enable better operations planning and decision-making based on accurate and up-to-date information through comprehensive reporting and analytics.