LiveRoute Customer Support AI Agent is an enterprise-grade GenAI solution designed to automate and elevate customer support interactions across digital channels. It acts as a voice, text, or digital avatar assistant capable of resolving customer queries related to products, services, and transactions (e.g., order placement, cancellations, status checks). Built with enterprise connectors and a private RAG architecture, it draws from organizational knowledge sources such as FAQs, training guides, manuals, and integrates with OMS, ERP, and CRM systems to offer precise and real-time responses.

Key Distinctives

• Multi-channel Support (Text, Voice, Avatar)
• Real-time Integration with ERP, OMS, CRM
• Knowledge Base-backed Conversational Search (FAQs, SOPs, Manuals)
• Automated Escalation to Human Agents
• Personalized Transactions and Service Status
• Enterprise-grade Security with Integration to exiting Authentication APIs