Introducing nLyze® Identity Hub, a premier offering designed to provide your organization with unparalleled support for Microsoft-based Identity Management solutions, both on-premises (Microsoft Identity Manager) and in the cloud (Microsoft Entra). Our service is tailored to address the complex and recurring engineering issues that surpass third-level support, as well as to provide emergency support during critical system outages and cybersecurity events

Benefits:

• Enhance reliability: Ensure the consistent performance and reliability of your identity management systems with expert support for complex issues and emergencies. Ai tools enhance reliability by providing predictive insights and proactive issue resolution, which customers can also access through our portal.
• Minimize downtime: Rapid response to system outages and critical failures, reducing the impact on your business operations. Ai-driven diagnostics help speed up recovery times, and customers can utilize these tools via our portal for their own benefit.
• Streamlined operations: Access specialized expertise to address recurring issues and optimize your identity management processes. Ai automates routine tasks and provides faster access to information, which customers can leverage through our portal to enhance their operations.
• Seamless integration: Comprehensive support for both on-premises and cloud-based identity management solutions, ensuring seamless integration and operation. Ai supports seamless integration with predictive analytics and real-time monitoring, which are also accessible to customers through our portal.

Includes:

1. Expert advice and resolution for complex issues
   
   Our dedicated team of identity management experts offers in-depth support for resolving recurring issues that go beyond traditional third-level support. Whether it's troubleshooting intricate configurations or addressing advanced integration challenges, we ensure your identity management systems operate seamlessly and efficiently. Additionally, we leverage Ai to analyze and resolve issues more quickly, reducing costs and downtime. Through our portal, customers can access these Ai tools to gain insights and streamline their identity management processes.
   
   

2. Emergency support during outages
   
   In the event of unexpected system outages or critical failures, our emergency support service is available to provide immediate assistance. We prioritize rapid response and resolution to minimize downtime and ensure your systems are restored to full functionality as quickly as possible. Our Ai-powered diagnostics and monitoring tools enable us to identify and address issues faster, ensuring a swift recovery.
   
   

3. Comprehensive support for Microsoft Identity, including Entra and Manager
   

   
   For on-premises identity management, our service includes expert support for Microsoft Identity Manager. We assist with configuration management, policy enforcement, synchronization issues, and more, ensuring your on-premises identity infrastructure remains robust and reliable.
   

   As businesses increasingly move to the cloud, our support extends to Microsoft Entra, Microsoft's comprehensive identity and access management solution. We provide expert guidance and troubleshooting for cloud-based identity services, helping you maintain secure and efficient access management in the cloud. Our Ai-enhanced support solutions reduce costs by optimizing cloud resource usage and accelerating issue resolution. Customers can take advantage of these Ai tools through our portal to improve their cloud identity management operations.
   
   

4. Cybersecurity Operations and Security Event Response
   
   In addition to our identity management services, we provide robust support for cybersecurity operations and security event response. Our team is equipped to handle security incidents, ensuring your systems are protected against threats and vulnerabilities. Our Ai tools help detect and respond to security events swiftly, minimizing potential damage and ensuring compliance with security protocols.

Notes:

Successful activation of this offer is dependent on certain configuration, including Single Sign-On and required administrative permissions to manage entities such as Azure, Entra, and Office 365. A security review and privileged management recommendations are included in the onboarding service.