Workelevate – Unified Platform for Endpoint Management & Employee Experience
Workelevate delivers happier, faster, smarter employees by combining AI-powered self-service, proactive experience management, and complete endpoint control into a single platform. It integrates with all prominent ITSM platforms, supports multilingual environments, and offers deployment flexibility in both SaaS and onpremises models. Recognized by Gartner, Forrester, and ISG for its DEX leadership, Workelevate is trusted globally by customers and partners.

1. IT Copilot

An AI-powered digital assistant that enables instant self-service, ticket creation, and automated resolution of IT issues—right from Microsoft Teams, Slack, WhatsApp, Zoom, Google Workspace, or browsers.
Key Use Cases:

• Troubleshooters for network, system, and VPN issues

• Password reset & account unlock

• Service workflow automation (Request Asset, Request Access, Whitelisted Software, other ITSM catalog requests)

• Raise, cancel, and check ticket status

• Software installation

• Knowledge base search

• Notifications & alerts

• Printer management

• Live Analyst Connect with contact center software (add-on)

• HR FAQs (add-on)

2. Digital Employee Experience (DEX)

A proactive experience management suite that improves satisfaction by preventing and resolving issues before they impact productivity—and continuously measures each employee’s Digital Experience Score.
Key Use Cases:

• AI Root Cause Analysis (RCA): Event diagnostics & correlation, mapping issues to devices/apps, and providing auto-remediation or recommendations

• Self-healing automation

• Experience monitoring across device, security, satisfaction, and application

• Employee engagement campaigns to connect and inform employees

3. Unified Endpoint Management (UEM)

A centralized platform for full visibility, compliance, and control of employee devices.
Key Use Cases:

• Patch management

• IT asset management (ITAM)

• Digital Asset Verification (DAV)

• Software distribution and metering

• Remote access & remediation

• Application control (essential & restricted apps)

• Endpoint insights & troubleshooting