Qinfinite powered by Agentic AI Platform, transforms IT Service Management (ITSM) by automating processes, enhancing decision-making, and improving service quality. Designed to integrate seamlessly with existing ITSM solutions like ServiceNow, Jira and more, Qinfinite eliminates the need for costly system replacements while delivering unparalleled efficiency and scalability.

By utilizing proactive incident detection and resolution, intelligent ticket automation, and AI-driven virtual assistants, Qinfinite redefines IT support. Its agentic AI apps reduce Mean Time to Resolution (MTTR), scale support without additional investment in infrastructure and services, and enhance both employee and end-user experiences.

With features like root cause analysis, predictive event management, and intelligent incident management, Qinfinite sets a new benchmark for smarter, faster, and more reliable service management.

Key Capabilities of Qinfinite’s Agentic AI in ITSM:

• Generative AI Integration: Utilizes QinOpsLLM (proprietary model) and external AI models (OpenAI, Gemini) for enhanced automation and decision-making.

• AI Agents: A suite of agents, including Deterministic Agents, Gen AI Agents, Root Cause Analyzers, Incident Summarizers, and Knowledge Base generators, autonomously manage and resolve complex IT tasks.

• ITSM Analytics: Employs Cluster Analysis to identify trends, recurring issues, and automation opportunities, enhancing problem management and SLA monitoring.

• Intelligent Incident Management: Automates ticket categorization, resolution, and root cause identification, improving MTTR.

• Proactive Event Management: Predictive capabilities to identify and address potential IT disruptions before they impact business operations.

• Seamless Integration: Integrates with ITSM tools (ServiceNow, Jira) and CMDBs for holistic visibility and management of IT operations.

Business Benefits of Qinfinite ITSM Platform:

• Efficiency Gains: Automates routine tasks, reducing response times by 95% and MTTR by 80%.

• Cost Savings: Achieves 70% savings through AI-driven self-service, reduced escalation rates, and optimized operations.

• Enhanced Satisfaction: Improves customer satisfaction by 25-30% and employee satisfaction by 50% through faster resolutions and reduced wait times.

• Scalability: Supports peak business cycles without additional infrastructure, improving uptime and business continuity.

• Risk Mitigation: Automates regulatory validation and reduces risk (6-7%) of revenue loss and business impact.

• Business Empowerment: Provides real-time visibility into IT and business processes for optimized decision-making and agile operations.

Qinfinite’s AI-powered ITSM platform drives operational efficiency, reduces costs, and enhances service quality, enabling businesses to scale and transform IT operations seamlessly.

About Quinnox:

Quinnox is a value orchestrator for the digital businesses by leveraging AI and Nextgen technologies. Through AI-powered platforms, modern application development and high-performance product engineering team, we accelerate digital transformation, redefine total experience, improve productivity and operational efficiency. Our AI-first workforce transforms challenges and opportunities into a competitive edge, fueling growth, sparking innovation, and building resilience for accelerated time to value and business growth.

For more information please contact: marketing@quinnox.com | www.quinnox.com