Talkdesk Ascend AI offers a flexible adoption model to help brands take advantage of generative AI without investing in a brand new contact center. Built around Talkdesk Autopilot, Talkdesk Copilot, Talkdesk Interaction Analytics, and Talkdesk AI Trainer, our generative AI suite seamlessly integrates with on-premises contact centers without the need for costly data scientists and prolonged deployments.

Talkdesk Autopilot generates highly contextual conversational responses to customer inquiries using generative AI. Don’t just deflect calls with self service, autonomously resolve them at first contact.

Talkdesk Copilot delivers real-time automated assistance, contextual recommendations, and next best actions with generative AI. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency.

Talkdesk Interaction Analytics reviews customer conversations for topics and sentiment trends without setup. With generative AI, it detects emerging topics, uncovering valuable insights and opportunities—even unexpected ones.

Talkdesk AI Trainer empowers business users to train and fine-tune AI models used in contact centers, while providing ultimate control and visibility.