https://store-images.s-microsoft.com/image/apps.22631.ff98235f-81d4-4459-aa73-964efb6f7b15.557f37eb-97f9-43e2-b913-296999ad7db9.a4dc8bbd-be92-4178-afd4-e7b967fb61e0
Workfusion - Casey - Email Triage and Coordination - SaaS
Workfusion Inc.
Workfusion - Casey - Email Triage and Coordination - SaaS
Workfusion Inc.
Workfusion - Casey - Email Triage and Coordination - SaaS
Workfusion Inc.
Customer Service coordinator
AI Agent Casey creates a superior customer experience by ensuring every customer inquiry, whether through email or a web portal, is resolved promptly and with the highest service standards. Casey works across multiple departments, re-routing and helping resolve complex inquiries.
Responsibilities:
- Review all incoming customer inquiries
- Ensure customer SLAs are met
- Quickly resolve problems and make sound decisions
- Proactively contact customers to deepen relationships through needs-based conversations
- Perform broad range of tasks of varying complexity and scope
- Accurately re-route inquiries in accordance with organization’s policies and procedures
Skills:
- Interact with up to 20 inboxes in Outlook
- Ingest messages and convert to PDF for classification
- Download email attachments Classify language, message and attachments
- Serve as configuration/rules engine for setting classification logic, deciding next action, then completing next action based on email classification
- Handle exceptions with human-in-the-loop capability, working side-by-side with traditional team members
https://store-images.s-microsoft.com/image/apps.39755.ff98235f-81d4-4459-aa73-964efb6f7b15.557f37eb-97f9-43e2-b913-296999ad7db9.296207e1-eed8-4d08-be0f-d8e25b167c57
https://store-images.s-microsoft.com/image/apps.39755.ff98235f-81d4-4459-aa73-964efb6f7b15.557f37eb-97f9-43e2-b913-296999ad7db9.296207e1-eed8-4d08-be0f-d8e25b167c57
https://store-images.s-microsoft.com/image/apps.39755.ff98235f-81d4-4459-aa73-964efb6f7b15.557f37eb-97f9-43e2-b913-296999ad7db9.296207e1-eed8-4d08-be0f-d8e25b167c57
https://store-images.s-microsoft.com/image/apps.58584.ff98235f-81d4-4459-aa73-964efb6f7b15.557f37eb-97f9-43e2-b913-296999ad7db9.42cf4277-ae71-4b3f-9727-2ba2fd02a308
https://store-images.s-microsoft.com/image/apps.48899.ff98235f-81d4-4459-aa73-964efb6f7b15.557f37eb-97f9-43e2-b913-296999ad7db9.2233a6ac-bd63-4ccb-8e23-6cdcfff45739