https://store-images.s-microsoft.com/image/apps.22631.e82b5a54-893d-4308-b1f5-d2ac0e583b09.28b0bc31-79e6-4a5b-8d76-1984a2115ca3.e695f0c4-a7d8-4b53-bf12-2f04f1add44f
Workfusion - Casey - Email Triage and Coordination - Single Tenant
Workfusion Inc.
Workfusion - Casey - Email Triage and Coordination - Single Tenant
Workfusion Inc.
Workfusion - Casey - Email Triage and Coordination - Single Tenant
Workfusion Inc.
Customer Service coordinator
AI Agent Casey creates a superior customer
experience by ensuring every customer inquiry, whether through email
or a web portal, is resolved promptly and with the highest service
standards.
Casey works across multiple departments, re-routing and helping
resolve complex inquiries.
Responsibilities:
- Review all incoming customer inquiries
- Ensure customer SLAs are met
- Quickly resolve problems and make sound decisions
- Proactively contact customers to deepen relationships through needs-based conversations
- Perform broad range of tasks of varying complexity and scope
- Accurately re-route inquiries in accordance with organization’s policies and procedures
Skills:
- Interact with up to 20 inboxes in Outlook
- Ingest messages and convert to PDF for classification
- Download email attachments Classify language, message and attachments
- Serve as configuration/rules engine for setting classification logic, deciding next action, then completing next action based on email classification
- Handle exceptions with human-in-the-loop capability, working side-by-side with traditional team members
https://store-images.s-microsoft.com/image/apps.39755.e82b5a54-893d-4308-b1f5-d2ac0e583b09.28b0bc31-79e6-4a5b-8d76-1984a2115ca3.346d1a92-57e3-4d79-8068-276d2fa911eb
https://store-images.s-microsoft.com/image/apps.39755.e82b5a54-893d-4308-b1f5-d2ac0e583b09.28b0bc31-79e6-4a5b-8d76-1984a2115ca3.346d1a92-57e3-4d79-8068-276d2fa911eb
https://store-images.s-microsoft.com/image/apps.39755.e82b5a54-893d-4308-b1f5-d2ac0e583b09.28b0bc31-79e6-4a5b-8d76-1984a2115ca3.346d1a92-57e3-4d79-8068-276d2fa911eb
https://store-images.s-microsoft.com/image/apps.58584.e82b5a54-893d-4308-b1f5-d2ac0e583b09.28b0bc31-79e6-4a5b-8d76-1984a2115ca3.748cce96-dfd2-4171-a7a9-70b9a525412f
https://store-images.s-microsoft.com/image/apps.48899.e82b5a54-893d-4308-b1f5-d2ac0e583b09.28b0bc31-79e6-4a5b-8d76-1984a2115ca3.a6b98c5f-4674-4741-bf8f-58c91e87d00d