Voice of the Customer Service

We help companies to transform the total customer experience to deliver profitable growth through actionable customer feedback.

Concentrix is the only company that takes one of the most advanced Voice of the Customer Platforms, ConcentrixCX, and combines it with deep industry experience and expert management services. The result? Our one-of-a-kind solution generates more impact than what any other vendor is able to provide. That means bigger outcomes for you, faster than anyone else in the market.

This solution is designed to: Listen & Observe: Capture & unify feedback from the most critical moments with key outcomes of Outbound Surveys; Digital Feedback; CASSI; Social; Voice; Chat/Messaging; Complaints Understand & Predict: Analyze feedback, predict impacts, & share results with key outcomes of Enterprise Views; Role-Based Reporting; ConcentrixCX Mobile; AI & Text Analytics; Analyst Suite Mobilize & Orchestrate: Act on feedback in real time with key outcomes of Case Management; XP Messaging; Coaching Suite; Employee Ideas; Action Planner Advise & Transform: Coaching, best practices, & support from experts with key outcomes of Measurement Design; Program Management; Integrations & Tech Support; Culture & Adoption; Insights & Action Planning; DX & Mobile App Design

With this solution powered by Microsoft Azure, we are taking advantage of the Azure security model as well as key benefits of the Azure product features.