Dialogue Copilot an Extension for Copilot for Sales

***This is an extension of Copilot for Sales (you must have or add Copilot for Sales), and Dialogue Copilot requires a paid subscription per user for this to work and has a one-time implementation fee.

Dialogue Copilot: Real-Time Conversational Intelligence Powered by Microsoft Copilot

Dialogue Copilot is an AI-powered conversational intelligence solution that enhances Microsoft Copilot for Sales by turning everyday customer interactions into high-impact, insight-driven moments. Built to integrate seamlessly within the Microsoft ecosystem—including Microsoft Teams, Dynamics 365 Sales, Customer Service, and Microsoft Copilot—Dialogue Copilot delivers real-time guidance, action recommendations, and intelligent CRM updates during and after every customer conversation.

While Microsoft Copilot streamlines task automation, data retrieval, and internal workflows, Dialogue Copilot adds value by actively analyzing live conversations and surfacing actionable insights that drive better decisions, faster conversions, and deeper customer engagement. Together, they form a powerful end-to-end AI sales stack to accelerate business outcomes.

Dialogue Copilot supports sales, marketing, and service teams with tools that refine messaging, personalize outreach, automate follow-ups, and align customer-facing communication with AI-driven playbooks. Executives gain strategic visibility into deal trends and performance data based on actual engagement—not guesswork. All of this happens within the familiar Microsoft tools your team already uses.

Key Capabilities Real-time conversation analysis and insights during calls and meetings

AI-generated summaries, action items, and CRM updates

Seamless integration with Microsoft Teams and Dynamics 365

AI-driven playbooks to standardize messaging and improve customer experience

Personalized recommendations to improve engagement and close rates

Built on Azure AI and fully compatible with Power Platform extensions

Benefits Accelerate Sales Performance: Close more deals with real-time coaching and next-best-action guidance.

Increase Efficiency: Automate manual processes like note-taking, follow-ups, and CRM data entry.

Improve Customer Engagement: Personalize conversations and service responses based on real-time context.

Enhance Executive Visibility: Gain holistic insights from conversation trends to guide strategic decisions.

Maximize Your Microsoft Investment: Stack Dialogue Copilot with Microsoft Copilot for an intelligent, AI-powered sales and support experience.

Whether you're looking to enhance customer conversations, improve sales performance, or scale service operations, Dialogue Copilot delivers the intelligence and automation to help you stay ahead.