DIGITALL AI Omnichannel Input Management

DIGITALL’s AI Input Management solution is designed to help companies overcome the challenge of managing large volumes of customer interactions across multiple channels, utilizing the power of AI. Its core purpose is to:

-Automate the intake and processing of client requests, reducing manual effort and response time; -Ensure GDPR-compliant data handling, with all data processed securely within the client’s own Microsoft Azure tenant; -Enable seamless integration with backend systems like CRM and service platforms (e.g., Dynamics 365, Salesforce, ServiceNow), allowing for real-time updates and ticket creation;

The solution aims to deliver measurable business impact through:

-Efficiency Gains: AI reduces processing time dramatically—for example, from 10–15 minutes per email to just 5 seconds. With a 75% automation rate, processing 10,000 emails monthly can save up to 77 person-days; -Scalability: The system adapts to growing data volumes without requiring additional resources; -Quality and Accuracy: Large Language Models (LLMs) enhance consistency and reduce errors in data extraction and classification; -Ease of Use: Prompts can be configured in natural language, eliminating the need for specialized coding skills; -Flexible Use Cases: From document splitting and summarization to processing handwritten inputs and updating backend systems, the solution supports a wide range of scenarios;

DIGITALL’s solution is powered by Microsoft Azure OpenAI and includes components like:

-Azure Logic Apps -Document Intelligence -AI Search -GPT Models

This stack ensures robust performance, security, and compliance while enabling explainable AI and advanced analytics