ePLDT Talkbot Solution: 1 Month Proof of Concept

ePLDT's Talkbot Solution is a conversational bot that is a generative AI-enabled customer engagement solution which has automated speech recognizers and natural language understanding that is pre-designed to fit a client's existing system. Powered by WizAI Talkbots, it can carry multiple rounds of conversations through varying intents. This Talkbot is ideal for large enterprise clients because this supports various omnichannel integrations such as SMS, E-mail, Viber, and WhatsApp.

Who is the product/ service for? Enterprises and Other B2C companies who seek to leverage conversational AI for business process automation. Top segments include BFSI, Retail, BPO, Manufacturing

Why do they need it? Companies need conversational AI to automate customer support, provide 24/7 availability, and scale their operations. It improves cost efficiency, personalization, sales, and marketing efforts, while also generating valuable data insights and streamlining internal processes, ultimately enhancing customer satisfaction, and driving business growth.

What is its differentiator? ePLDT's Talkbot Solution can understand and respond in Taglish and is also trainable to recognize mission critical non-dictionary business terms. Solution is currently running in ePLDT Azure Stack and can also run in Azure Public. depending on the customer needs.

Key features and functionalities:

• Language Expertise: The Talkbots are trained to understand and respond in various languages spoken, including English, Indonesian, Singlish (Singaporean English), Tagalog, Taglish, Manglish (Malaysian English). This caters to the diverse linguistic landscape of the region.

• Cultural Nuances: The AI is trained to incorporate cultural nuances and conversational styles, ensuring natural and engaging interactions.

• Human-like Speech: Boasts superior speech technology that allows the Talkbot to generate human-like voice responses, minimizing the perception of interacting with a machine.

• Emotion Recognition and Response: The Talkbot can potentially recognize emotions in a caller’s voice and adapt its response, accordingly, fostering a more empathetic and natural conversation.

• Outbound Calls: Talkbots can be used to automate outbound calls for various purposes, such as appointments reminders, customer surveys, or targeted marketing campaigns.

• Inbound Call Management: The platform can handle inbound calls, answer frequently asked questions, and direct callers to the appropriate department or human agent if needed.

What is the expected outcome after the POC?

At the end of the POC, ePLDT will be able to provide recommendation to the customer's Azure AI & Bot requirements. A recommendation on how Azure, whether Public or on Stack, is best to be used to meet the key business needs of the customers in the easiest and fastest way.

About the ePLDT

Founded in the year 2000, ePLDT is the industry-leading digital transformation partner of enterprises in the Philippines. Leveraging on the expertise and world-class telecommunication infrastructure of the PLDT Group, ePLDT aims to deliver customized ICT services through its suite of Multi-Cloud and Data Centers, which will enable enterprises to achieve their digital transformation vision.

ePLDT is led by a seasoned and agile management team with extensive experience from various industries primarily in IT and telecommunications. ePLDT’s technical and service delivery team comprises highly trained and committed in-house professionals with international standard accreditations and certifications.

To learn more about ePLDT’s multi-cloud and VITRO data center offerings, contact your Relationship Manager or visit www.ePLDT.com.