AI-Driven Passwordless Authentication

This solution addresses the challenges healthcare organizations face with traditional password-based authentication, primarily focusing on security vulnerabilities, compliance requirements, and IT support costs.  

Problem Statement:

Passwords are a major source of data breaches due to credential theft and phishing attacks.  

Healthcare organizations must comply with stringent regulations like HIPAA and HITRUST.  

Password resets contribute significantly to help desk call volume, increasing IT operational costs.  

Solution and Benefits:

The core solution is an AI-driven passwordless authentication system that integrates with Microsoft Entra ID.  

It aims to provide seamless and secure access to Electronic Health Records (EHRs) and other critical systems.  

The solution supports various passwordless methods, including biometrics and smart cards.  

Key benefits include reduced credential theft and phishing risks, lower helpdesk calls related to password resets, and an improved login experience for users.  

Context-aware authentication is offered, which adapts based on user roles, devices, and location.  

The solution extends Microsoft Entra ID to work with compliant hospital systems.  

It also emphasizes compliance with standards like NIST, GDPR, and Zero Trust principles.  

User Personas and Impact:

The slides highlight the positive impact on different user personas:

Physicians: Gain faster, seamless access to systems, reducing login times.  

IT Security Managers: Benefit from reduced phishing risks and simplified user access management, aiding in HIPAA and Zero Trust compliance.  

IT Helpdesk Leads: Experience a significant reduction in password reset requests, freeing up IT resources.  

Technical Architecture and Implementation:

The architecture integrates with Microsoft Entra ID, Microsoft Authenticator, and other identity and device management solutions.  

It supports FIDO2 authentication, device-based authentication (like Windows Hello), and other standards.  

The implementation process involves assessment and planning, setup and configuration, pilot testing with user training, and full-scale rollout, followed by ongoing support and optimization.  

Key Differentiators:

The solution is optimized for healthcare environments, specifically EHR and clinical workflows.  

It provides seamless integration with shared devices and kiosks.  

It is built for hybrid environments and multi-device access and is Zero Trust ready.  

In essence, this passwordless authentication solution aims to modernize access to healthcare systems, improving security, streamlining workflows, and reducing IT burdens by leveraging Entra ID integration and advanced authentication methods.