Genzeon PES - Patient Engagement Solution

Transform patient engagement with Genzeon PES, a Microsoft Azure AI solution that enhances healthcare communication, reduces operational burden, and improves patient satisfaction. Built on Microsoft Healthcare Agent Services and integrated with Epic and other EHRs, PES delivers intelligent, omnichannel support across voice, chat, SMS, and email.

Genzeon PES is a comprehensive Patient Engagement platform that leverages Conversational AI, Natural Language Understanding (NLU), and Microsoft Azure App Services to deliver seamless, intelligent, and secure healthcare experiences. Designed for modern health systems, PES empowers patients with 24/7 self-service capabilities while reducing administrative overhead for providers.

Key Capabilities: • AI-Powered Virtual Agents (IVA): Automate patient interactions using Azure OpenAI and Microsoft Healthcare Bot Framework. • Omnichannel Communication: Unified experience across voice, SMS, chat, and email. • Appointment Management: Real-time scheduling, reminders, and rescheduling integrated with Epic and other EHRs. • Prescription Refill Automation: Secure, self-service Rx management with EMR integration. • Patient Support & FAQs: 24/7 multilingual support for portal access, telehealth prep, and common inquiries. • Analytics & Insights: Actionable data to improve patient adherence and operational efficiency.

Outcomes Delivered: • 40% IVR containment rate • 47% cost savings per support call • 62% of account access calls resolved without human intervention

Why Choose Genzeon PES? • Azure Marketplace Hosted: Scalable, secure, and compliant. • Healthcare-Optimized AI: Built on Microsoft AI and Healthcare Agent Services. • Proven ROI: Trusted by leading health systems across the U.S. • EMR Integration Ready: Seamless with Epic, Cerner, MEDITECH, and more.

Target Customers: • Health Systems • Hospitals • Outpatient Clinics • Telehealth Providers