HCLTech's Customer Experience Services on Azure Cloud

HCLTech 's cloud-native digital experience platform enabled on Microsoft Azure effortlessly integrates with existing technology, giving the freedom to choose and build cost effective Retail solutions. Backed by best-in-class customer data platform, HCLTech X guarantees a seamless and personalized user experience. With ready-to-deploy engagement features, it ensures faster time to market, revenue growth, lower interaction costs, and optimized resource efficiency.

Our all-in-one engagement platform on Microsoft Azure, seamlessly integrate content, commerce, and engagement tools to unlock unparalleled growth. Personalize customer experiences using CDP, streamline workflows, and boost collaboration. Enriched with intelligent, actionable insights and seamless integration with video, social media, notifications, community engagement, loyalty programs, gamification and more, the platform is designed to foster deeper and more meaningful engagements.

Key Highlights of our Customer Experience Migration services on Azure

1. A streamlined migration process - Our structured, step-by-step approach minimizes business disruption while ensuring efficient transitions

2. Faster time to value-Our proven tools and methodologies accelerate migration while ensuring high-quality outcomes

3. Enhanced service innovation-Align with Microsoft's product roadmap to access the latest features and capabilities

4. Global delivery factory model-With our globally distributed teams and factory model approach, we deliver cost savings through efficiency and scalability

5. Efficient migration process-Cut migration timelines by up to 45% with reduced requirements gathering and streamlined transitions

6. Preservation of legacy investments-Protect custom-built solutions while integrating next-gen GenAI capabilities

7. Trusted Expertise-Work with the original teams behind your systems, ensuring continuity and reliability

8. Automation tools and IP-Custom accelerators and tools streamline the migration process, delivering over 50% cost savings

Our Key Value Proposition / Benefits offered

1. Composable and Headless architecture with flexibility to integrate with best-of-breed solutions for specific needs

2. One Unified Service for driving immersive in store experience, Personalized engagement, Unified commerce, customer retention & loyalty

3. Flexible Pay-as-you-go commercial model to ensure that our clients pay only for the features/ services consumed as per usage

4. Reduced TCO in terms of Optimized license fee, IT infrastructure and maintenance costs & Improved operational efficiency

5. Faster Time to Market owing to Low code & out of the box reusable modules and prebuilt integrations with 3rd Party Ecosystem

6. Secure and scalable platform with robust built in security controls to protect sensitive customer data