IBM Technology Expert Labs EXPERTISE CONNECT for watxonx.ai Offering

Our Expertise Connect for watsonx.ai is a monthly subscription based, fixed priced, part number offering which allows you to access a "just in time" watsonx.ai technical consultant who is deep, product focused. Our subject matter experts (SMEs) can assess that your solution is designed, deployed correctly and securely the first time, so that the full features and functions of your watsonx.ai solution is effectively leveraged for your production and non-production workloads. Our SMEs bring their AI knowledge base so that you can adopt and scale AI for the long term.

"Are you experiencing these situations and challenges?"*

• My team is new to this product – we need help building our expertise.
• We need day-to-day advice on best practices.
• Our environment has been unstable or has slow performance – we need someone to help us fix it and avoid future problems.
• We are releasing frequent application updates.
• We need help mitigating the risk of these deployments.
• Our application is crucial to the success of our business.
• I want to do the upgrades with my own people, but we could use an expert to help us avoid pitfalls.

IBM Technology Expert Labs monthly subscription based Expertise Connect, allows for a designated Subject Matter Expert (SME) from IBM or a certified IBM Delivery Partner who will:

(i) Bring you their deep skills in the IBM Technology you are requesting Expertise Connect for (e.g., watsonx.ai)

(ii) Build a long-term relationship with you

(iii) Customize technical advice, guidance and best practices specific to your environment

(iv) Help your team stay proactive through planning, regular health reviews and optimization situations

(v) Mitigate risks and improve performance and stability

(vi) Help you grow proficiency (learning from our best practices) and accelerate business value

Expertise Connect watsonx.ai clients can expect our consultants to:

• Help accelerate your watsonx.ai adoption and integration needs
• Mitigate your risks of costly mistakes
• Assess available models for appropriateness to task
• Provide recommendations for building and managing center of competency for using AI
• Avoid common pitfalls
• Create and maintain connections to data wherever it resides (on AWS cloud data repository and/or on-premises) with watsonx.ai
• Advise on "how to?" for avoiding hallucinations
• etc., etc., and much more based on your needs

Expertise Connect subscription offerings are based on the selected and agreed scope of activities defined in the Service Description. Pricing is based on a monthly subscription basis for a minimum of a 6 month or 12 month term. Please see details in the Service Description for options beyond that of the normal 1/4 of a FTE time allocation.

Value Proposition:

Value Proposition: IDC's research highlights the value organizations achieve through IBM Expertise Connect engagements from having dedicated resources with a deep understanding of their IBM and IT environments. Key results reported by IDC: 341% ROI, 61% more time for proactive/strategic activities, and 77% fewer unplanned outages. Please see full IDC report for details.

Our global subject matter experts will assist you on how to optimize your watsonx.ai implementation and framework Azure or hybrid cloud. Expertise Connect allows for our SMEs to work towards any integrations required for Azure cloud services such as DBaaS. Client teams can inquire about best practices in hybrid integration required for on premise to Azure cloud services integration requirements.