IBM Technology Expert Labs ADVISE Sterling Order Management (OMS) Offerings

IBM Sterling Order Management (OMS) is a robust platform designed to give B2B and B2C organizations the power to innovate and differentiate. Our global subject matter experts will assist you on designing and planning your deployment of the latest version of Sterling Order management, based on structured professional services approach and deep product-focused skills to help your organization achieve your omni-channel objectives.

Our ADVISE Sterling Order Management Offerings (SaaS or non-SaaS) can involve version to version upgrades, help you modernize and utilize certified containers, help you adopt a hybrid / micro services approach, and/or even implement a loosely coupled micro services OMS solution.

Business Challenges may include:

• Not the right skills in-house for performing health checks - not understanding what may be "broken" and how to fine-tune for optimizations • IT cost pressures – clients looking to reducing total cost of ownership for their OMS solution • Need to move to a micro services architectures as part of an overall enterprise strategy • Performance and reliability concerns with a growing load on the Order Management Systems which may be hard to manage in-house • Order Management Systems that have been customized more and more over the last years are exponentially more difficult to manage and control

Market Drivers may include:

• Increase velocity of change and resiliency: Clients are looking into a move to a more efficient deployment of their OMS solution, save cost while raising quality and performance • Existing Sterling clients who are facing End of Support for v. 9.5.X (which has been official as of April 2022) so migration focus needs to be prioritized • Improve the end consumer experience and accelerate business operations by leveraging cloud • Desire to upgrade to a more modern architecture with micro services but in-house IT are not sure how to tackle the execution

Outcomes Desired for the offering may include:

1. Findings & Recommendations for migration and/or optimizations (health check assessment)
2. High Level Design
3. High Level Project Plan (Time Line, Resources, Indicative Cost)

Key Activities of the offering may include:

A. Focus on infrastructure, configurations, integrations, and performance to identify performance bottlenecks and provide recommendations to improve application performance with a health check.

B. Vision Assessment and Definition: This process involves assessing the high-level OMS solution, current and future solution/architecture and objectives, deployment strategies, defining the high-level target solution, and creating strategy documents along with high-level functional and architectural blueprints.

C. Detailed Assessment of the "as is": The assessment will cover applications, custom development, CI/CD processes, databases, integrations, network topology, security measures, user management, non-functional requirements (NFRs), testing frameworks, and operations, culminating in the production of a detailed assessment document.

D. Plan the Modernization: Define detailed target solution and topology, outline dependencies, devise migration and cut-over plans, generate functional and technical architecture, and formulate a comprehensive project plan

Prerequisites:

It is expected that you have an existing version of Sterling OMS or acquiring it and you are looking to modernize.

To acquire IBM Sterling Order Management on Azure please go here:

https://azuremarketplace.microsoft.com/en-us/marketplace/apps?search=sterling%20order%20management&page=1

Value Proposition:

Our ADVISE (whether an estimated 2 weeks health check or 5 weeks of planning) Sterling OMS Modernization Offerings provide clients the benefit of ensuring the Sterling OMS implementation will support these key elements and ensure success on Azure or hybrid cloud deployment models:

1. Strategic alignment with business objectives
2. Effective allocation of resources
3. Risk mitigation during or after implementation
4. Proper stakeholder communication
5. Clear outcomes identified to measure success

With IBM's deep, product related skills and multitudes of customer engagements around the globe we can ensure that customers will benefit from learning from our best practices and leverage this on-going. Customers will benefit from any pre-built asset(s) our consultants have harvested throughout our global engagements to help accelerate you with your adoption and/or modernization with scalability on the Azure or hybrid cloud platforms.

"Advise" category of offerings are recommended based on the weekly scope of activities defined in the Service Description. Pricing is based on a week’s fixed scope of activities (in certain situations less than 5 days) and estimated conversion from USD. Quantities of the part number offering required may vary depending on requirements.