AI Decisioning Assistant for Utility Emergency Operations

Logic20/20’s AI Decisioning Assistant helps utilities modernize emergency operations using scalable, production-ready solutions built on Microsoft Azure. This full-service offering improves response efficiency, data accessibility, and regulatory compliance through AI-powered automation and analytics.

Developed in partnership with utility clients, our solution delivers proven capabilities: • Automated regulatory reporting: Streamline post-event reporting requirements by generating draft responses with AI, reducing manual effort and accelerating submission timelines. • Outage pattern analysis: Uncover trends in historical outage data to support smarter resource planning and operational decisions. • Conversational data access: Provide emergency responders with a natural language interface for quick access to critical data—without needing to navigate multiple systems.

We incorporate industry best practices to ensure transparency, accountability, and human oversight at every step. The system is built with traceability in mind, offering explainable AI recommendations to enable data accuracy and regulatory scrutiny. Our Microsoft-based architecture allows for secure integration with live data feeds, geospatial platforms, and downstream operational systems.

Whether enhancing an existing emergency operations center or designing a new AI-powered workflow, Logic20/20 enables utilities to respond faster, improve accuracy, and build trust in high-stakes decision environments.