Hyground the AI-Driven Third-Level Support for Efficient Incident Resolution

Hyground enables organizations to streamline IT support operations for Microsoft Azure Kubernetes based environments by delivering AI-powered professional services for incident analysis and resolution. By leveraging advanced large language models (Azure OpenAI integration) and a multi-agent architecture, Hyground acts as a virtual third-level support layer. It integrates seamlessly into Azure-based DevOps infrastructures and accelerates the resolution of complex incidents by automatically collecting system data, identifying root causes, and suggesting actionable solutions. Traditional third-level support often relies on manual data inspection under time pressure, causing delays and increasing operational downtime. Enterprises can lose up to $400 billion annually due to downtime, with over 60% of resolution time spent on technical analysis alone.

Hyground addresses these inefficiencies by autonomously analyzing incidents and generating structured reports, reducing analysis times drastically in many cases. Our solution helps engineering teams minimize stress, avoid costly escalations, and restore Azure-based services faster, saving up to 85% MTTR (mean time to resolve) per incident.

By supporting Azure-native operations with intelligent automation, Hyground empowers organizations to enhance business continuity, reduce operational risk, and retain customer trust.

Pricing: The price depends on the complexity and scope of the project and will be tailored individually.