AI Sales Offer | AI Concierge for Personalized Retail

DURATION
4 weeks

USE CASE Retail | Deliver personal shopping experiences through natural languages.

YOUR VALUE AND OUTCOMES AI presents an exciting opportunity to redefine shopping experiences, both online and in-store. As retailers seek to deliver personalized and intuitive customer interactions, they struggle with the limitations of generic search functionalities, the challenge of efficiently scaling personalized assistance, and the difficulty in capturing the nuanced preferences that customers often struggle to articulate.

Neudesic's AI Concierge empowers retailers to imagine the retail experiences of the future. The service understands natural language, provides highly relevant recommendations, and scales with demand. Built on Microsoft Azure services, including Azure OpenAI Service, AI Concierge helps you achieve elevated customer satisfaction, increased conversion rates, and deeper brand loyalty.

• Elevate customer satisfaction with intuitive, human-like interactions. AI Concierge understands and responds to customer inquiries in natural language, mimicking the expertise of a personal shopper to guide customers effortlessly through product discovery.

• Boost conversion rates through tailored product research and comparison. By understanding nuanced customer preferences and context, the service delivers highly personalized product recommendations, increasing the likelihood of purchase and average order value.

• Empower your sales associates to enhance operational efficiency. The AI Concierge can handle routine product inquiries and recommendations, freeing your human team to focus on complex customer interactions and strategic selling.

• Gain actionable insights into customer behavior and preferences. Our solution provides valuable data on customer interactions and preferences, enabling continuous refinement of your product offerings and marketing strategies.

SERVICE TYPE Consulting service leading to PoC

DELIVERABLES

• Discovery workshop findings and recommendations
• AI Concierge solution architecture blueprint
• PoC demonstrating natural language personal shopping
• Roadmap for full-scale AI Concierge implementation

ACTIVITIES

• Discovery workshops to understand current customer journeys and pain points.
• Analysis of existing product data and information architecture.
• Design and configuration of the AI Concierge solution leveraging Azure AI services.
• Development and testing of a targeted PoC for natural language product discovery.
• Presentation of PoC results, key findings, and future roadmap.

TIMING 4 weeks, customizable to your organization’s specific needs and targeted outcomes.

THE NEUDESIC DIFFERENCE Neudesic, an IBM Company, is a global professional services firm helping organizations navigate the intersection between people, technology, and business. Our strengths lie in architecting and deploying cutting-edge AI solutions on Microsoft Azure, including advanced natural language processing (NLP) and generative AI capabilities.

We possess extensive experience in the retail industry and understand the unique challenges of customer engagement and product discovery. Our Data & AI Platform Accelerator helps retail companies achieve transformation across customer service, engagement, and supply chain operations.

https://www.neudesic.com/industries/retail/