Use case
Public Sector | Enhance citizen services with real-time, AI-powered government support and services.
Your value and outcomes
Public agencies aspire to deliver efficient, accessible, and responsive citizen services. But they often struggle to unify and modernize complex legacy systems, automate time-consuming manual processes, and provide personalized services at scale.
Nordcloud leverages key Microsoft Azure AI services, such as Azure OpenAI, Azure AI Search, Azure AI Foundry, and Azure App Service, to build intelligent solutions for the public sector. With our approach, you can enable automated real-time support, personalized interactions, and efficient handling of citizen inquiries, ultimately improving operational efficiency and public satisfaction.
- Elevate citizen satisfaction through new public services. Automated AI assistants powered by Microsoft Azure OpenAI provide instant responses to citizen inquiries, reducing wait times and offering tailored information based on individual needs and historical interactions.
- Streamline public services delivery with intelligent automation. AI-driven solutions automate routine tasks like form processing, information retrieval, and appointment scheduling, freeing government staff to focus on more complex problems and strategic initiatives. By analyzing citizen data interactions with Azure AI, Nordcloud helps identify common service bottlenecks and predict demand, enabling public agencies to allocate resources and optimize service channels proactively.
- Enhance efficiency and resource allocation. By analyzing citizen data interactions with Azure AI, Nordcloud helps identify common service bottlenecks and predict demand, enabling public agencies to allocate resources and optimize service channels proactively.
- Ensure data security and compliance in public agencies.Nordcloud implements robust security and governance frameworks within Azure to protect sensitive public sector data, ensure compliance with relevant regulations, and foster citizen trust in AI-powered services.
Deliverables
- Assessment of current citizen services landscape and AI readiness
- PoC demonstrating AI-powered citizen service capabilities
- Presentation of PoC results and a roadmap for full-scale implementation
Activities
- Discovery workshops to understand current citizen services challenges and data landscape
- Analysis of existing communication assets and data for AI integration
- Design and development of tailored AI solution for a specific citizen services use case
- Prototyping and testing of the AI-powered solution
- Knowledge transfer and guidance for internal teams
Timing
2-4 weeks, customizable to your organization’s specific needs and targeted outcomes.
The Nordcloud difference
Nordcloud is a leading cloud-native services provider with extensive experience architecting, building, and managing complex AI solutions on Microsoft Azure. We have a proven track record in the public sector, delivering impactful AI solutions that enhance citizen engagement and government efficiency.
Customer reference
A public financial agency faced challenges managing a high volume of citizen grant applications and internal memos, leading to processing delays and inefficiencies. Nordcloud implemented an AI solution built on Azure AI Foundry and Microsoft Power Platform, including a generative AI web app and automated CCR workflow. This significantly reduced processing times and improved data management, ensuring faster and more accurate public services delivery.
Pricing
We offer customized pricing based on your organization’s specific scope and requirements. Please contact us for a detailed proposal and quote.