NTT DATA AI Smart Cloud Operations Suite

NTT DATA AI Smart Cloud Operations is an automation operation suite for enterprise multi-cloud operations and management which has five major intelligent models:

1. Automated Service Request Ticket Handling with Runbooks

2. Automated Incident Ticket Handling with Incident Triage, Root Cause Identification with AI Agents, and Runbooks for Incident Resolution

3. Automated Daily Job Scheduling and Execution

4. AI Runbook Code Generator for multi-cloud

5. Advanced Integration capabilities with multi-cloud services

It has been integrated with ServiceNow and has its own query system with Microsoft Sentinel, Azure Log Analytics, and multi-cloud log systems. This tool will help speed up Incident Tickets resolution and Service Request handling reducing it from days to minutes. It will help the cloud delivery team not only improve SLA performance but also save labor costs. Built on native FedRAMP-high certified Microsoft Azure hybrid services, this tool can be widely used by Federal, State and Local government agencies, commercial business and others.

Main Features and Benefits

• Intelligent Service Request Management - Automate the processing and resolution of service request tickets across Microsoft Azure, AWS, GCP, and OCI, eliminating manual bottlenecks and improving SLA performance.

• AI-Powered Incident Handling - Use AI triage and diagnostics to identify root causes quickly, generate resolution options, and execute automated runbooks—minimizing downtime and increasing operational resilience.

• Automated Runbook Code Generation - Automatically generate runbooks for incident resolution or service tasks using PowerShell, Terraform, Python, JSON, and more—no developer intervention needed.

• Seamless Multi-Cloud Integration - Over 1,000 connectors including ServiceNow, Office 365, AWS Cloud, Google Cloud, Oracle Cloud, SAP, Salesforce, cloud services, databases, on-prem, and more.

• Daily Task Scheduling and Execution - Enable scheduled or immediate task execution to streamline recurring operational jobs across all your cloud platforms.

• Enterprise-Grade Security and Compliance - Built with FedRAMP High, SOC2, HIPAA, and cloud-native security controls, including Azure Secured AI Agent in Logic Apps, private endpoints, Azure Role-Based Access Control, data encryption, Azure Key Vault and AWS Security Manager, role-based access, private networking, and robust audit logging.

Specific pricing for this offer may vary based on the specific needs of the organization and will require a needs analysis by the NTT DATA team.  NTT DATA will work with customer to first perform an assessment and then next provide a scheduled delivery based on the customer’s cloud environment and required features in service request handling, incident ticket handing, and daily scheduled operations. The pricing is based on number of runbooks in each cloud in each module per cloud, required workflows and AI Agents, the required integration (e. g. ServiceNow Incident Management, Service Request Management, Microsoft Sentinel, and Log systems, etc.). 

With this AI powered suite, you will be empowered to do so much more…so much faster…and know that it’s going to get done well.  It's designed to streamline and enhance daily operational management through advanced AI capabilities.  It gives automated alerts and recommendations on next steps to resolve them for service request ticket handling and incident management significantly reducing response times with improved efficiency. It allows you to effectively schedule daily tasks and ensure that resources are allocated effectively across your critical systems...And all this while giving you the peace of mind to know that you are effectively managing your operational budgets and still meeting customer mandates to reduce labor costs year-over-year. 

If you are looking for a “smart solution for multi-cloud operations” purposely built to reduce operational costs and increase efficiency for your cloud operations goals, then look no further…the NTT DATA AI Smart Operations Suite is what you need.

For more information on our NTT DATA AI Smart Cloud Operations Suite, how you can get the most out of investing in Artificial Intelligence for your business, or other more general IT-related consulting services you might need, please visit us at us.nttdata.com.