Support services for Microsoft Azure

Microsoft Azure is a cloud platform that has revolutionized the way companies manage their IT resources. As it grows, so does the need for professional technical support to help realize the full potential of the Microsoft cloud. To make it easier for businesses to manage their Azure environment, Senetic offers three flexible support packages that are tailored to meet the different needs and sizes of organizations.

🚀 BASIC package - Free support to get you started.

The BASIC package is an option for companies that are just getting started with the Microsoft Azure platform. Although it's free, it provides access to basic support services that will help configure the cloud environment and solve the first problems. Customers can count on help with basic issues such as login problems, password resets and portal navigation.

This package is an excellent solution for small businesses that do not require advanced support, but want to have access to technical assistance at key moments. It allows you to quickly start using Microsoft Azure without incurring additional costs.

🚀 STANDARD package - Extended technical support.

The STANDARD package is an extended version of the basic offer, aimed at companies that have already started using the Azure cloud, but need more advanced support. This package includes help with configuring basic security features, such as Multi-Factor Authentication (MFA), and regulatory compliance settings (such as RODO). In addition, the package also includes configuration of more advanced security services, such as Microsoft Defender for Cloud and Sentinel.

Also an important part of this package is assistance with managing the Azure Backup and Site Recovery (ASR) service, and support in automating business processes with Azure Logic Apps and Azure Automation. For companies that need comprehensive support for the day-to-day management of cloud resources, the STANDARD package will be an ideal solution.

🚀 PREMIUM package - Full support for managing your Azure environment.

The PREMIUM package is the most extensive option, offering full support in managing your Azure environment. It includes all the features of the BASIC and STANDARD packages and additionally provides:

➡️ Configuration and network management assistance on the Azure platform, including configuration of more advanced services such as Azure App Services and Azure Monitor. ➡️ The ability to set up tickets 24/7 and access to Premier Support for Partners, which allows you to report issues directly to Microsoft on your behalf. ➡️ Recommendations to optimize costs and increase performance, including resizing resources and using reserved instances. ➡️ Broad access to trial licenses (Azure Pass), which allows you to test new services in Azure at no additional cost. The PREMIUM package is dedicated to medium and large companies that use the Azure platform extensively and need comprehensive support for deploying and managing advanced cloud solutions.

📍 Why use Senetic's support services?

Senetic is a company with years of experience in the IT industry. We offer comprehensive support, which includes not only help with the configuration of Microsoft Azure environment, but also access to the knowledge and experience of our engineers specialized in this field. As a result, any company, regardless of its size, can benefit from the best possible support. What's more, Senetic offers flexible billing and a personalized approach to each client's needs. We operate remotely, which allows us to respond quickly and efficiently to any problems related to the Azure platform, regardless of the company's location.