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https://store-images.s-microsoft.com/image/apps.12810.2e9540db-4a43-4b11-a035-4f0b896cd750.8c070c88-5fab-4c9b-a240-68c0c7d5c8d2.0ddf8588-5d8e-4f2e-8f7c-3ff67f6d566c
$25,000

Publisher

SNP Technologies
Service type
Implementation
Solution Areas
AnalyticsAI + Machine LearningData Platform
Industries
Financial ServicesHealthProfessional servicesArchitecture & ConstructionRetail & Consumer Goods
Country/Region
United States
States/Provinces
Alabama
Alaska
Arizona
Arkansas
California
More...
Service offered in the following state/province of United States
  • Colorado
  • Connecticut
  • Delaware
  • District of Columbia
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

    • Voice of the Customer (VOC) Agentic Platform

    SNP Technologies

    Transform Customer Feedback into Real-Time Insights with Azure + AI

    SNP Technologies’ Voice of the Customer (VOC) Analytics Platform is a next-generation, Agentic AI-powered solution that captures, analyzes, and interprets customer feedback across every channel. Built on Azure OpenAI Services, Azure AI Search, and a multi-agent orchestration framework, this platform transforms raw feedback into actionable intelligence that drives smarter decisions, better customer experiences, and measurable business impact.

    Key Capabilities:

  • AI-Agent Orchestration: Break down complex queries into specialized tasks (retrieval, summarization, sentiment analysis) for accurate, explainable answers.
  • Omnichannel Feedback Capture: Seamlessly ingest and analyze transcripts, surveys, and tickets from SharePoint and beyond.
  • Real-Time Sentiment & Topic Detection: Automatically classify tone, intent, and key business topics for faster insights.
  • Conversational Copilot Access: Deliver insights instantly through a custom chatbot (Teams, apps, or dashboards).
  • Scalable & Auditable Analytics: Thousands of evaluations processed with embedded document storage and AI-driven retrieval pipelines.

    • Business Outcomes:

  • Reduce churn by detecting service gaps early.
  • Accelerate response to customer needs with real-time insights.
  • Empower teams with centralized knowledge management.
  • Enhance decision-making with data-driven, agent-reviewed insights.

    • Deliverables:

  • Executive Summary Report with insights and ROI potential.
  • Production-ready VOC Agentic Solution deployment.
  • Custom Copilot chatbot integrated with preferred channels.
  • Knowledge transfer & training for adoption and scale.
  • Roadmap for advanced capabilities (predictive churn, personalization, voice-to-insight automation).
    • Learn more
    Customer Offer Sheet
    https://store-images.s-microsoft.com/image/apps.51578.2e9540db-4a43-4b11-a035-4f0b896cd750.8c070c88-5fab-4c9b-a240-68c0c7d5c8d2.36e442c5-eed9-4a80-9a32-a429d3305e9f
    https://store-images.s-microsoft.com/image/apps.51578.2e9540db-4a43-4b11-a035-4f0b896cd750.8c070c88-5fab-4c9b-a240-68c0c7d5c8d2.36e442c5-eed9-4a80-9a32-a429d3305e9f
    https://store-images.s-microsoft.com/image/apps.48414.2e9540db-4a43-4b11-a035-4f0b896cd750.8c070c88-5fab-4c9b-a240-68c0c7d5c8d2.17569b8c-3e2e-4270-8535-01004d9d6db4
    https://store-images.s-microsoft.com/image/apps.61380.2e9540db-4a43-4b11-a035-4f0b896cd750.0e4486bc-df9d-4b57-8793-308b7858e592.74e9e57d-7a78-4a03-9d68-5ad1478ffe6c