Contact Sense Powered by OpenAI : 6-Wk Implementation
Systems Ltd
Intelligent contact center combining OpenAI, Microsoft Dynamics 365, and AI for customer care
Intelligent contact center leveraging OpenAI with internal data, Microsoft Dynamics 365 for cross-channel and omnichannel communication, and AI for customer care
ContactSense by Systems Limited is a comprehensive and intelligent contact center platform built on the powerful capabilities of Azure OpenAI Service and Dynamics 365 Omnichannel platform. Leveraging AI for customer care, it provides efficient and context-aware customer support and omnichannel engagement across multiple channels, including Bots, Web, Voice, etc. With speech-to-text and text-to-speech Azure OpenAI Speech service customers and agents can have a back-and-forth exchange
Customer and agent-facing features
Ability to escalate conversations to live agents through chat and voice channels
Integration with Microsoft Dynamics 365 Customer Service, offering features such as customer 360 view, agent view, case management, knowledgebase articles, smart assist, co-pilot and business intelligence (BI) reports/dashboards for analyzing conversations handled by OpenAI versus human agents
360-degree customer view and out-of-the-box reports and dashboards to actionable insights
Secure sharing of curated datasets with business units and external parties
Enterprise-grade semantic models, self-service BI, and data-driven applications
Product benefits
Efficient multi-channel and multilingual communication