AVD Managed Service - with support by Virtex

Virtex delivers comprehensive Microsoft AVD/End User Computing infrastructure management for Azure Virtual Desktops. Virtex combines 24/7 expert monitoring with proactive security measures to ensure your Digital Workplace environment operates at peak efficiency. Our service optimizes costs, minimizing operating expenses and TCO when migrating to AVD End User Computing solutions, while supporting strict compliance with industry standards like NIST, HIPAA and GDPR. We provide seamless management of virtualized applications and desktop workloads. We also provide scalability, performance tuning, and disaster recovery planning, allowing your business to grow without infrastructure constraints.

• Target industry: Small to large enterprises across various sectors, e-commerce and retail, financial services, healthcare, media and entertainment, and Software as a Service (SaaS) providers

• Use case: Virtex addresses several critical needs for businesses leveraging AVD:

• Full AVD Environment Assessment (at Onboarding)
• Environment Performance Tuning and Optimization
• Baseline Establishment
• 24/7 Continuous Monitoring, Management and Alerting of AVD infrastructure
• Remote - Global Support Team (Level 1,2 and 3)
• AVD Patch Management Including Proactive Security Threat Alerts and Mitigation
• AVD Change and Release Management
• AVD Capacity Planning and Scalability Management
• AVD Disaster Recovery and Business Continuity Planning
• Account Management/End User Management Support
• Virtual Workload Deployments (Apps & Desktops)
• Monthly Reporting
• Annual Reviews
• Virtual Desktop Infrastructure (VDI) platform migration & modernization approach (i.e. Citrix, Omnissa)*

*Virtex will provide high-level guidance and a strategic roadmap to help guide a potential migration effort.

Note: VDI Platform Migration Effort is Priced as a Separate Professional Services Engagement

The scope of the service varies based on the following tiers: • Basic tier: Suitable for small-scale deployments. Up to 1000 named users. Up to 500 concurrent users. Up to 2 Pools (images). Non-persistent desktops. Single Region (plus D.R. replica). • Standard tier: Suitable for medium-scale deployments. Up to 2000 named users. Up to 1000 concurrent users. Up to 7 Pools (images). Persistent and non-persistent desktops. 2 production regions. • Premium tier: Suitable for large-scale deployments. Up to 4000 named users. Up to 2500 concurrent users. Up to 15 Pools (images). Persistent and non-persistent desktops. 2 or more production regions.

Out of Scope

Basic Tier: • Additional resource locations • Advanced features like Azure Active Directory Premium Dedicated Desktops

Standard Tier: • Hybrid resource locations • Advanced security features

Premium Tier: • Additional features not specified (e.g., Azure Sentinel)