Ada’s AI-native platform helps enterprises deliver extraordinary customer service with an AI Agent that can automatically resolve over 83% of inquiries. Ada’s AI Agent can be onboarded with existing support content and coached for continuous improvement, faster and at less cost than human agents — improving the quality of your customer service while reducing operating expenses.

Powered by the Ada Reasoning Engine™, AI Agents use your existing knowledge content and data from your business systems to reason through and resolve inquiries, rather than relying on rigid scripted answers. The AI Agent leverages generative AI capabilities to understand unique customer inquiries, decide best next steps, and provide relevant, safe, and accurate resolutions that do not require a human.

Key Benefits

• Rapid time to value: Automatically resolve up to 83% of customer service inquiries using existing content, including from your knowledge base.

• Extensibility: Connect Ada to your tech stack with no code to automate actions for customers and instantly resolve more complex issues.

• Ease of AI management: Confidently drive continuous improvement with a suite of AI management tools.

• Scalability: Launch a single AI Agent across every channel, in +50 languages.

Ada is hosted on Microsoft Azure and uses the latest intelligence from Microsoft Azure OpenAI LLMs. Ada can also be connected to a suite of Microsoft products in order to automatically resolve more complex customer service issues.