Note: Please refer to the following before installing the solution:

• Review the solution Release Notes

• There may be known issues pertaining to this Solution, please refer to them before installing.

The Salesforce Service Cloud solution for Microsoft Sentinel enables you to ingest Service Cloud events into Microsoft Sentinel.

Underlying Microsoft Technologies used:

This solution takes a dependency on the following technologies, and some of these dependencies either may be in Preview state or might result in additional ingestion or operational costs:

a. Log Ingestion API in Azure Monitor

b. Microsoft Sentinel Codeless Connector Framework

NOTE: Microsoft recommends installation of "SalesforceServiceCloudCCPDefinition" (via Codeless Connector Framework). This connector is build on the Codeless Connector Framework (CCF), which uses the Log Ingestion API, which replaces ingestion via the deprecated HTTP Data Collector API. CCF-based data connectors also support Data Collection Rules (DCRs) offering transformations and enrichment.

Important: While the updated connector(s) can coexist with their legacy versions, running them together will result in duplicated data ingestion. You can disable the older versions of these connectors to avoid duplication of data..

Data Connectors: 2, Parsers: 1, Workbooks: 1, Analytic Rules: 3

Learn more about Microsoft Sentinel | Learn more about Solutions