Whenever you have issues, and even with a good product like Commvault these happen, their support is terrific. They will go above and beyond to get you back up and working.
What do you dislike about the product?
Their documentation is good, in fact too good. There is so much of it, it is sometimes hard to get an answer to a question.
What problems is the product solving and how is that benefiting you?
It offers good coverage of platforms (Windows, Linux, MacOS, Oracle, et al.), and good performance. Azure connections are good.
What do you dislike about the product?
The old Java-based console is being put out to pasture, but the HTM-based console doesn't have all the features yet. It's very frustrating for sysadmin-level users.
What problems is the product solving and how is that benefiting you?
It protects our data, and replicates it to the DR site.
It is easy to open support tickets and CommVault staff respond promptly. The majority of support analysts are knowledgeable, friendly, and helpful so most tickets are resolved quickly.
What do you dislike about the product?
CommVault is an incredibly complicated system and the company has a bad habit of deprecating features with little notice so that long time clients end up with an installation that no longer matches the "standard" configuration of a new client. The support team is responsive and friendly but you'll need them a lot. In the past year I've opened 57 support tickets - more than one every week - and there are still features that don't work properly. CommVault is not a system you will implement on your own. Initial installation and, I would suggest, any significant change will require Professional Services which comes at an additional cost.
What problems is the product solving and how is that benefiting you?
We want to use CommVault for both backup and malware protection but attempts to restore files and complete virtual machines from backup regularly encounter problems which necessitate the creation of a support ticket.
Commvault Backup and recovery is a complete, efficient, and affordable solution. No hardware lock-in, broad eco-system support. Small, large and enterprise, it grows with you. On-prem, hybrid, cloud, or in-between. Very efficient data storage and replication.
Besides that, it gives data insight to make well-informed decisions.
What do you dislike about the product?
At first, it can be a bit of a steep learning curve.
What problems is the product solving and how is that benefiting you?
One solution that fits our entire data landscape for backup, DR and dev/test.
Efficient storage (over 85% deduplication reduction), reliable restores and easy migrations between servers, hypervisors and the public cloud.
Also a great solution for your M365 data