UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.

Key Features:

Screen pop, One-click dialing, pop to flow, Omnichannel integration, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf), Call Logging, Agent presence list, Missed call records.

Use cases:

- Inbound and outbound calls handling

- On call ringing CRM screen pop.

- Click to Call

- Call Activity details into CRM

- Post interaction, transcript posting