Seamly enables the integration of key systems for organizations that deliver customer service at scale to prevent fragmented customer journeys.

Exchange conversational information quickly and securely between chatbot, voicebot, livechat, back-end, CRM, feedback systems and others. This ensures that digital conversations become more customer centric, faster, smarter, and cost-effective. Customers only need to ask their question once, can communicate on the channel of choice, in their preferred language, and immediately settle matters by themselves by utilizing our integrations with backend systems. If necessary, we provide a smart handover to an agent that includes summarized transcripts.

Seamly is flexible and can be deployed across all your channels. This can be via web, your app or integrated into a customer portal. We provide a best-in-class interface but also allow you to build your own.

Our integration platform is able to enrich your current systems with optional features such as:

realtime translation of customer and agent/chatbot messages in 110+ languages,
GenAI powered efficiency boosters for data formatting, summarization, and more,
integrate messaging channels like WhatsApp, Facebook Messenger, Apple Business Chat, and Instagram,
add a Voicebot; simply add an intelligent IVR or bring your existing chatbot conversations available via phone.

We offer integrations with the leading platforms in conversational technologies such as Salesforce, Genesys, Parley, Avaya, Spotler, Hubspot, Zendesk, CM.com, Inbenta, DeepL, Microsoft, LivePerson, Quandago, Mopinion and more. We can develop new integrations upon request within 4-6 weeks.

List of integrations:

Adobe Analytics
Avaya Enterprice web chat
Azure direct line
CM Conversational AI cloud
CM Conversational router
Cobrowser
Cognigy
Creative Virtual
Genesys Open Messaging
Genesys Pure Cloud Chat
Genesys Pure Connect Chat
Genesys Web Messaging
Google Analytics
Hubspot
Inbenta Chatbot
Inbenta HyperChat
Kindly
Live Assist
Live Person connector
Live Person server chat
Medallia
Microsoft Copilot
Microsoft Dynamics
Microsoft Omnichannel Livechat
Mitel
Mopinion
Odigo
Parley
Pega Digital Messaging
Quandago
Quandago Procesrunner
Rasa
Robin
Salesforce
Spotler AIgent
Spotler Engage
Storm
Zendesk Chat
Zendesk Knowledge Base
Zendesk Sunshine Conversations

We continue to build new integrations. Contact us if you don’t find your system.

SeamlySeamly

Seamly

Seamly

Seamly

Seamly

Seamly
Seamly