About ConvoZen

ConvoZen is redefining customer conversations with Agentic CX—an AI-first platform that unifies AI Agents, Interaction Analytics, Real-time Monitoring, and Voice of Customer. Built for enterprises and contact centers, it is multilingual, accent-smart, ultra-low latency, and infinitely scalable, turning every interaction into an empathetic, insight-rich, and revenue-driving experience.

Natively integrated with Azure OpenAI, ConvoZen eliminates prompt/API complexity and plugs seamlessly into Teams, Dynamics 365, Salesforce, WhatsApp, and 50+ enterprise systems—ensuring smooth adoption and rapid ROI.

Omnichannel AI-Powered Conversation Intelligence

• AI Agents – Natural voice & chat agents across channels for FAQs, bookings, troubleshooting—reducing wait times & costs.

• Agent Assist – Real-time Customer 360, next-best-action guidance, and on-brand support.

• Performance Monitoring – 100% QA, sentiment analysis, auto-summaries, and AI-driven coaching for compliance & quality.

WhatsApp Conversational AI

• Voice AI Calls – Human-like inbound & outbound conversations for bookings, verifications, and support.

• Chat AI – 24/7 instant, contextual responses for FAQs, purchases, and service assistance.

Customer Insights

Transforms raw conversations into strategic intelligence—tracking sentiment, loyalty drivers, and friction points to guide CX strategy and business decisions.

Industry-Grade AI/ML

Enterprise-grade ML engine with multilingual, accent-smart transcription, semantic understanding, and ultra-low latency—scaling globally with precision.

Seamless Integrations

• 50+ systems: CRM, telephony, collaboration, analytics.

• Native integrations: Azure, Teams, Dynamics 365, Salesforce, HubSpot, Zendesk, Freshdesk.

• Telephony: Genesys, Twilio, Exotel, Ozonetel, WhatsApp Voice + Chat, etc.

• Automation engine: Turns conversations into actions—updates, escalations, compliance alerts.