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CyCX AI Contact Centre

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CyCX AI Contact Centre

CyTrack

CyCX AI Contact Centre for Microsoft Teams

CyCX AI Contact Centre


CyCX AI Contact Centre is an AI-powered omnichannel contact centre platform that extends Microsoft Teams with enterprise-grade customer experience features. Designed for organisations that need to deliver seamless, personalised interactions across voice, chat, and digital channels, CyCX provides agents with powerful collaboration and customer engagement tools.

Key Benefits

  • Boost customer experience with integrated voice calling and advanced contact centre functionality
  • Improve efficiency through AI-driven agent assist, transcription, and sentiment analysis
  • Enable agents to collaborate directly with business experts in Teams
  • Integrate CRM data for smarter, faster service

Platform Features

  • Omnichannel contact centre – blended inbound/outbound CX with voice, chat, and digital
  • AI capabilities – real-time agent assist, QA and survey tools, transcription, sentiment analysis, call summarisation, and AI web chat
  • Smart routing & workflows – skills-based routing, IVR, overflow management, and workflow automation
  • Dashboards & reporting – real-time analytics, KPI alerts into Teams, email, or SMS
  • CRM integration – unify customer data for a 360° customer view

Modular Integration

The CyCX subscription includes CyReport, CyDesk, and CyRecord, all tightly integrated to enhance analytics, call control, and compliance recording.

Flexibility & Services

Every business is unique. Cytrack provides customisation and engineering services to adapt CyCX to your requirements. With ISO 9001 accreditation, we deliver solutions that balance flexibility, reliability, and performance.

Limitations, conditions, and exceptions
The CyCX subscription includes CyTrack CyReport, CyDesk and CyRecord services. You will be directed to deploy these modules as part of the total solution to activate CyCX.
Learn more
CyCX Contact Centre for Microsoft Teams - Features Table CyCX Contact Centre for Microsoft Teams - Solution Overview CyCX Contact Centre for Microsoft Teams
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