What do you like best about the product?
Overall a very disappointing experience. Nothing nice to say.
What do you dislike about the product?
Our experience with Delinea has been nothing short of disappointing. From the outset, their approach was marred by a lack of proper discovery and an evident disregard for our specific needs. The sales team removed critical features from the Delinea Secret Server to fit our budget, without considering that the product would be rendered practically useless without the missing components—components that they later demanded significantly more money for.
This practice is not only misleading but also demonstrates a blatant disregard for customer satisfaction. The software fell far short of delivering on its promises, and when we sought a refund, we were met with terrible service and arrogant behaviour from their representatives.
Even during the setup of the Secret Server, it was clear that the engineer sent by Delinea lacked the necessary expertise. This only added to our frustration, as we were left to deal with an inadequately configured system that could not meet our security needs.
Additionally, we were unpleasantly surprised by hidden extra costs for supplementary EC2 instances, which were never mentioned during the initial discussions. This lack of transparency further eroded our trust in Delinea and highlighted their disingenuous sales practices.
Overall, our dealings with Delinea have been characterised by poor customer service, unprofessional behaviour, and a product that failed to meet its advertised capabilities. We strongly advise potential customers to be cautious and consider these significant shortcomings before engaging with Delinea.
What problems is the product solving and how is that benefiting you?
We were trying to meet our PCI-DSS obligations and improve overoall security posture.