Dotcom Software Solutions Managed Service Support Solution- Unlocking your Microsoft cloud potential though the expert and dedicated management of your cloud infrastructure to deliver optimized efficiency, enhanced security and reliability, cost savings and scalability. The Outcome of the Service is a Modernised ICT Infrastructure with High Availability, ICT Oversight, with Skills Development. Our solution provides a comprehensive solution to support customers in improving and maintaining the health of their Microsoft Digital Platform Infrastructure and eServices, through Azure Lighthouse Our services enable a managed, optimized, and monitored environment, ensuring your cloud landscape is well looked after and configured a positive ROI to your business. 1. Faster response time with proactive monitoring and issue fixing 2. Cyber security support and disaster recovery 3. Expertise and experience driven by high availability Services Offering Overview: Includes Infrastructure Management, Microsoft 365 Management, Security and Compliance, Cost Management, Patch and Update Management, and Integration and Customization, and Consultation and Advisory 24/7 Support Advanced Security Audits Advanced Threat Detection Customized Cost Analysis Strategic Roadmap Disaster Recovery Planning Advanced Integration Solutions Executive Briefings Dotcom Software Solutions Managed Service Support Solution uses Azure Lighthouse technology to offer a reliable experience: Assess: Collaboratively, review customer's current support/service plans and determine service level agreements, requirements and options Understand: Work closely with customer to understand the operational management of services in Azure, build a detailed plan to lessen complexity, accelerate transformation, and optimize investments. Onboard: Fully onboard customer tenancies into our management framework (Lighthouse) Manage: Health and performance monitoring, cost optimizations, security and compliance monitoring/enhancements. BCDR and backup solutions with always available, 24x7 support operations.