Your customers want more. They’re omni-channel, active 24/7 and they want immediate, personalised answers; NOW. Yet the traditional way of engaging with them is expensive, unscalable and inefficient. More importantly, 60% of inbound customer requests are repetitive. At EBO we have developed a customer engagement solution with Conversational AI technology at its core which is 100% specialised to meet the needs of the six industries we serve. It’s built on Microsoft Azure, and its NLP agnostic.

With EBO you essentially incorporate five core components in your operational response, instantly augmenting your teams’ capacity multiple times over:

1. Customer-facing, omni-channel Virtual Agent (can surface on corporate website, native app, FB Messenger, Viber, WhatsApp, Slack, Microsoft Teams)

2. Multi-channel Broadcast (email, SMS, social messaging platforms)

3. Admin Portal (manage all channels, monitor customer conversations, human handover)

4. Integration with Backend Systems (the Virtual Agent retrieves and records data on backend systems in real time)

5. Data Analysis & Business Insights (analyse customer experience and support decision making)

Our Virtual Agents are designed to carry out natural, two-way conversations with your customers and complete thousands of repetitive tasks and industry-specific workflows simultaneously, with consistency, security and quality. We use out-of-the box industry-specific integrations and pre-trained models with the nuances of your industry specific training data. The Virtual Agent is then customized via a bespoke building process with you.

Industries we serve: Healthcare, Banking, Forex, Insurance, Telco, iGaming. The EBO Virtual Agent Standard for Azure Marketplace allows the creation of an EBO Virtual Agent which can then be configured for your own specifications. Once deployed, EBO Specialists will be in touch to begin the process.

Note that once you select the GET IT NOW button we will be informed of your intent, we will then be in touch in order to continue the process with you. You will not be charged for this initial process.