The SmartConX Salesforce and Community Connector is a powerful integration solution that enables seamless bidirectional syndication between Salesforce and Khoros community platforms. This connector enhances collaboration, ensures consistent data across platforms, and supports multilingual communication by integrating Lingotek’s translation services.

Organizations can effortlessly synchronize Salesforce content including knowledge articles, cases, leads, and opportunities with other platforms, ensuring their data remains accurate, accessible, and aligned across the ecosystem.

Features

• Cross-Community Collaboration: Seamlessly publish and share content across multiple Salesforce communities or between Salesforce and external platforms like Khoros.
• Real-Time Synchronization: Instantly reflect updates across all integrated platforms, maintaining data consistency and reducing content fragmentation.
• Selective Syndication: Precisely control which records or content types to sync, tailoring integration behavior based on business needs.
• Granular Permission Controls: Define detailed access policies for syndicated content to ensure compliance and security across communities.
• Multilingual Content Support: Automatically translate knowledge base articles, leads, cases, and opportunities using Lingotek to reach global audiences with localized content.
• Salesforce Ecosystem Integration: Native integration with Salesforce CRM tools enables enhanced workflows, better customer engagement, and streamlined operations.