Half of all customer support tickets involve simple tasks, while the other half is unique to your business and can only be handled by experts. To satisfy customer needs promptly and at scale, you need every rep able to resolve cases like an expert. With Next Matter, your tickets transform into end-to-end workflows that activate systems and engage people—both internal and external—without expert guidance. Best of all, your reps can trigger and manage these workflows from within their CRM. Manual operations come with maximum risk. To run compliance-relevant work at-scale, you need a durable solution with audit-readiness built in. With Next Matter, you can build or augment any compliance-relevant workflow to run reliably and securely, every single time.