Sync ServiceNow and Azure DevOps with OIM

• Stay aligned in real-time: Automatically sync incidents, tasks, and work items so updates in ServiceNow and Azure DevOps stay consistent. Real-time sync eliminates discrepancies across systems.
• Run integrations at scale without performance hits: OIM operates externally—no in-tool plugins—ensuring smooth system performance while handling high data volumes, multiple teams, and complex workflows without manual intervention or requiring rebuilds.
• Easy, no-code set up: Drag-and-drop UI with flexible sync rules—no coding required. Works for technical and non-technical users. Also, customize mappings and workflows with ease.

• Rich data sync: Sync attachments, comments, links, and status updates with full history for an audit-ready view. Configure ADO comments as public or private in ServiceNow to keep notes secure and updates aligned.
• Smart error handling: Built-in conflict resolution, audit logs, change tracking, and advanced failure recovery prevent data loss and manual rework during sync errors.
• Seamless Project Transfers: Move items between boards, pipelines, or projects without losing relationships or context.
• Robust Security: RBAC, encryption, and secure API connections keep your data safe and compliant.
• Flexible Deployment: Deploy OIM on-premise or in the cloud to fit your environment and policies.

• Incident Management: Synchronize SNOW incidents/tickets with ADO work items so that I support, and development teams can collaborate efficiently on issue resolution without switching platforms.
• Change Management: Track and synchronize change requests across ADO and ServiceNow to ensure a unified approach to modifications and updates.
• Enhanced Bug Tracking: Development teams working on bug fixes in ADO can have those issues linked and updated in ServiceNow, ensuring IT teams are informed of progress and resolutions.
• Service Request Management: Align service requests’ statuses and their progress across systems so that stakeholders and customers receive accurate on- time updates.