Q-SYS Reflect is a cloud-based remote monitoring and management solution purpose-built for modern AV environments. As an intrinsic part of the Q-SYS Platform, Reflect empowers organizations to maximize uptime, streamline operations & unlock actionable insights across all connected devices—whether Q-SYS native or third-party. From Microsoft Teams Meeting Rooms and Collaboration Spaces to government institutions, higher education campuses, event venues & hospitality settings, Q-SYS Reflect delivers scalable visibility and control to meet the demands of today’s dynamic AV landscapes.

Transforming AV Management: The Full Stack AV Platform

Legacy AV monitoring is challenging. Manual troubleshooting, delayed responses, higher costs, limited scalability & security risks are common pain points. Q-SYS changes the game with a Full Stack AV Platform, uniting integrated audio, video & control with cloud-first architecture. The platform delivers real-time action and insight, leveraging multimodal I/O, an intelligent platform OS & a cognitive cloud layer for advanced analytics and future AI capabilities.

At the heart of the Q-SYS Platform is Reflect, providing a unified view of all systems and devices. Reflect is more than an add-on; it’s the data aggregator and visibility engine for your AV infrastructure.

Key Benefits

• Maximum Uptime & Reliability: Real-time health monitoring and instant alerts for all connected devices ensure issues are detected and resolved before they impact users.
• Proactive Maintenance: Apply software patches, firmware updates & bug fixes remotely, minimizing downtime and labor costs.
• Cost & Time Savings: Reduce the need for on-site troubleshooting and travel, enabling remote support and management from anywhere.
• Ongoing Product Improvements: As a SaaS solution, Q-SYS Reflect receives frequent updates, continually adding new features and capabilities.
• Faster Resolution: Custom alerts and webhook integrations keep teams informed via their preferred platforms (Teams, Slack, email), while remote UCI access and designer tools enable proactive support and rapid issue resolution.

Scalable, Secure Architecture

Reflect organizes AV assets into three tiers: Organizations, Domains & Systems. This structure supports user management, ensuring AV teams can only access designated areas, enhancing both security and productivity. The cloud-first platform enables secure, single-sign-on access and per-system security patches, with data protected by encryption and robust backup protocols.

Data-Driven Insights & Integration

Q-SYS Reflect is built for data-centric organizations. The Reflect API (free for all users) enables seamless integration with building management and IT platforms such as ServiceNow. Pull real-time device status and inventory data into your preferred visualization tools or integrate with homegrown monitoring systems for comprehensive oversight.

Data & Reports

• Space Manager: Organize systems by buildings, levels & rooms, compatible with standards such as Microsoft Places.
• Geospatial Mapping: Visualize system locations and statuses globally for rapid issue identification.
• System Reliability: Track uptime, faults & trends over time; export reliability reports for decision-making.
• Systems Explorer: Navigate and filter systems by hierarchy, favorites & tags for efficient management.
• Space Utilization: Analyze room booking, occupancy & device usage metrics to optimize technology investments.

Two Options: Reflect & Reflect Plus

• Reflect: Included free with every Q-SYS system, offering instant access to remote monitoring, system visibility, asset management & a free API for data integration.
• Reflect Plus: Expands capabilities with remote system management, configuration & control. Features include remote relay access, presets for rapid deployment & advanced data/reporting tools. Reflect Plus is where new features are continually developed, ensuring future-proof scalability.