If your goal is to automate escalations from ServiceNow to Azure DevOps (ADO), Quantum Whisper is for you. Customers effortlessly escalate cases, incidents, problems, change requests etc., via a seamless, bi-directional, and real-time Azure DevOps integration.

Business Scenario & Goal

Eliminate black hole between support and development. No more copy & paste or data re-entry! The most common scenario is escalations that require development or engineering resources to fix. You can search Azure DevOps, link ServiceNow to existing work items or "send to Dev" where a new work item is automatically created. Once development advances or completes work, ServiceNow is synchronized with key (and configurable) ADO work item information --- complete with update notifications and more!

Integration Highlights

Automatically Create Work Items - Based on case field values, automatically create new work items --- in the right projects! Supports custom and native fields and any work item type.
View Development Status in ServiceNow - Once an Azure DevOps work item is created, support teams can view work item status and any other field (configurable) --- all within cases. You never have to leave ServiceNow to drill down!
Search & Link to Azure Devops from ServiceNow - Nobody likes duplicates! Before sending to development and creating a new Azure DevOps work item, search for similar items first. If it's a match, link the case and voila!
Packaged and Purpose Built Integration - We connect support and development. This is all we do. We are a targeted niche integration service. We go deeper than anyone else.
Integrate Any Object - We support all standard and custom objects. Want to escalate cases? No problem. Incidents? No problem. Another object? No problem.
Enterprise Ready - Supports multiple developer systems at once, hybrid environments, SSO, and advanced security and compliance.

Getting Starting - Best Approach

Watch 2 minute demo (confirm solution fit)
Browse ServiceNow and Azure DevOps integration overview (learn more)
Sign-up for a live demo (opportunity to take a deeper dive and address Q&A)
Sign-up for a free trial/PoC
Integration bliss!

ServiceNow & Azure DevOps Integration ConnectorQuantum Whisper

ServiceNow & Azure DevOps Integration Connector

Quantum Whisper

ServiceNow & Azure DevOps Integration Connector

Quantum Whisper

ServiceNow & Azure DevOps Integration Connector
Quantum Whisper