Problem

The automotive industry faces unique challenges in customer engagement, service scheduling, and inventory management. ScaleVoice revolutionizes dealership operations with AI-powered voice agents tailored to streamline customer interactions, enhance operational efficiency, and maximize profitability.

Solution

ScaleVoice offers cutting-edge AI voice agents, purpose-built for the automotive sector. From managing service recalls to booking test drives, our AI agents handle repetitive tasks with unparalleled efficiency, empowering dealerships to focus on high-value customer interactions.

Key features

Specialized AI Agents:

Kara, Buy Center Specialist

• Reaches out within seconds to sellers across calls, SMS, and chat.
• Schedules inspection appointments while adhering to dealership rules.
• Processes 52,000 appointments monthly, ensuring seamless seller engagement.

Chris, Service Scheduling Expert

• Handles all service-related inquiries, reducing wait times and improving CSI.
• Contacts recall customers instantly and uses CRM data to proactively book maintenance.
• Manages over 88,000 appointments monthly, enhancing customer satisfaction.

Sam, Test Drive Coordinator

• Engages potential buyers, schedules test drives, and syncs seamlessly with inventory systems.
• Ensures every lead is addressed within 60 seconds.

Brian, Operations Brain

• Oversees all AI agents, analyzes conversations, and streamlines workflows.
• Ensures optimal decisions and zero missed opportunities.

Advanced capabilities:

• Human-Like Interactions: AI agents deliver natural, conversational engagement across voice, SMS, and web chat.
• 24/7 Availability: Processes leads outside working hours to eliminate delays.
• CRM, DMS, and ERP Integration: Ensures smooth data handling and consistency across systems.

Use Cases

1. Vehicle Reacquisition:
   Automate buy-center operations to quickly acquire pre-owned inventory with personalized seller offers.
2. Service Appointment Management:
   Minimize no-shows and maximize workshop efficiency by scheduling and confirming appointments automatically.
3. Test Drive Bookings:
   Proactively engage customers and book test drives, enabling seamless transitions from inquiry to sale.
4. Recall Campaigns:
   Notify and schedule recall appointments the moment parts are in stock, ensuring timely compliance.

Proven Results

AURES Holdings Case Study:
ScaleVoice AI agents facilitated $7M in car purchases monthly, generating $840K in profit and achieving a 96% customer satisfaction rate.

Time-Sensitive Lead Conversion:
Leads contacted within 10 minutes of creation are 21% more likely to convert, thanks to our lightning-fast AI response.

Why Choose ScaleVoice?

• Expertise in Automotive AI: Purpose-built for dealerships, delivering tailored solutions at scale.
• Proven ROI: Demonstrated success with large dealership networks.
• Flexibility: 30-day contracts and free trials with predictable pricing models.
• Safety first: Undergoing SOC2 Type2 security audit and our systems are GDPR compliant.