Intelligent automation in DxP centers (BPM / Shared Services / BPO / GCC… ) refers to the use of advanced technologies, such as artificial intelligence (AI) and robotic process automation (RPA), to streamline and enhance customer service and support operations. It involves automating repetitive and rule-based tasks while also leveraging AI to improve customer interactions, data analysis, and decision-making. Here are some key areas of automation in contact centers and the associated benefits: