Why Vance

Vance turns every agent into an equipment expert with generative AI, visual search, and step‑by‑step diagnostics. It resolves up to 75% of support tickets on its own, guiding users to the right answer in under 3 seconds while lowering service costs and boosting uptime.

Key capabilities

Smart Knowledge: instant, context‑aware answers from manuals, schematics, service tickets, and tribal knowledge
AI Diagnostics & Triage: expert troubleshooting paths identify root cause and next action
Visual Technical Support: live diagrams and part call‑outs show exactly what to do
Safety First Guidance: proactive risk warnings and compliance checks
BYOC Deployment: data remains in your cloud for maximum security
Continuous Learning: every interaction enriches the knowledge base and preserves expertise

Who buys Vance

VP or Director of Customer Service
VP or Director of Technical Support
VP or Director of Field Service
Contact center operations leaders

Key industries

Industrial & Heavy Machinery · Medical Devices & Life Sciences · High Tech & Electronics · Consumer Appliances & Smart Home · Utilities & Energy · Manufacturing & OEMs · BPO & Shared Services

End users

Contact center agents · Technical support specialists · Field service technicians · Self‑service customers · Engineering & product service team

Vance - AI Machinery Service & SupportVance

Vance - AI Machinery Service & Support

Vance

Vance - AI Machinery Service & Support

Vance

Vance - AI Machinery Service & Support
Vance