At the heart of modern workplace transformation lies the desire for seamless device management and exceptional digital experiences. Our services integrates industry-leading Digital Employee Experience (DEX) capabilities through our strategic partnership with Nexthink, enabling visibility and proactive issue resolution across your entire device estate. Alongside our expertise in supply chain and logistics management we bring a world class Managed Device Lifecycle Service (MDLS). This data-driven approach, across client IT operations, ensures you can deliver and maintain a world-class technology experience for employees while optimising IT operations and costs.

Digital Experience

Digital Experience is a data-led approach to endpoint analytics leveraging Nexthink as our data collector backed by our managed service team. Viadex provides a single global platform (ViadexOne) that enables observability of Digital Employee Experience (DEX) throughout your organisation.

Observability

• Digital Employee Experience metrics reduce digital friction, improve security compliance and provide metrics into sustainability of your endpoint estate.
• Intelligent device refresh is a major component that will help organisations understand where replacement devices will provide the greatest level of impact across the user community. By highlighting performance and productivity impact you can focus replacements and resource where it matters most.
• Bespoke metrics and actionable insights consolidated within the ViadexOne platform.
• Access into the Nexthink instance to further enhance support and proactive support for Service Desk teams.

Service

• Insights can cover existing devices within an organisation and doesn't require Viadex managed devices.
• Quarterly business reviews and Insights reports bringing industry knowledge and experience to help drive desired outcomes.
• ViadexOne Experience is available in three tiers, Access, Transform & Elevate.

• Access: Platform access into ViadexOne and Nexthink leveraging our out-of-the-box remediations
• Transform: Working with a service delivery team to identify and proactively create remediations bespoke to your requirements.
• Automate: Take experience responsibilities into our Experience operations centre to deliver actions directly across your endpoints

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