About ICQM Offering:

Reimagine client query resolution with a modern, AI-powered case management platform built on Azure, Microsoft Dynamics 365 and Power Platform. ICQM enables financial institutions to streamline email-based workflows, reduce operational overhead, and deliver seamless, proactive client experiences.

Key Features:

Drive operational efficiency with intelligent automation - ICQM automates the end-to-end lifecycle of client queries – from ingestion and classification to routing, resolution, and analytics. Leverage AI-driven tools like sentiment analysis, language translation, and smart response generation to reduce manual effort and improve first-time resolution rates.

Accelerate transformation with a scalable, ready-to-deploy solution - Built on Microsoft Azure, Dynamics 365 (or any other workflow tool), and Power Platform, ICQM integrates seamlessly into your existing architecture. With prebuilt accelerators and a proven delivery playbook, organizations can achieve rapid implementation and measurable impact in under five months.

Enhance visibility and decision-making with real-time insights - Empower operations managers and agents with intuitive dashboards powered by Power BI. Monitor SLA performance, track query trends, and uncover root causes with advanced analytics to continuously improve service delivery

Key benefits include:

40%+ increase in operational productivity
20%+ improvement in right-first-time query resolution
15%+ reduction in overall query volumes
Seamless integration with Microsoft Copilot, AI Builder, and Power Automate
Proven success across global banks with up to 5,000 users and 3,000+ mailboxes

Built for scale with a tailored approach:

Whether you're modernizing legacy workflows, ICQM offers a flexible, hybrid-ready architecture that supports global operations and evolving business needs.

Pricing and duration may vary based on client scope.

Capco Intelligent Client Query Management (ICQM)Wipro Ltd

Capco Intelligent Client Query Management (ICQM)

Wipro Ltd

Capco Intelligent Client Query Management (ICQM)

Wipro Ltd

Capco Intelligent Client Query Management (ICQM)
Wipro Ltd