Wordwatch uniquely integrates voice and chat/IM recordings from any recording system, live and legacy, into a single pane of glass interface. This enables users to search, replay, and manage recorded interactions effortlessly. As an evergreen solution, users completely free themselves from recording vendor lock-in and end of software support notices.

Market and Users

Wordwatch applies to a range of users including banks, financial services, insurance, healthcare, emergency services, contact centres, police and government. It is relevant for any company or organisation mandated to record and store voice and digital communications for extended periods, who see value in streamlining their recorded communications infrastructure and unifying data management.

The user personas that benefit from using Wordwatch include Compliance, IT, Infrastructure, Surveillance, Infosec, Trader Voice, Unified Communications and Workplace Collaboration.

Key Features

Native Media Support - Wordwatch supports native ingestion of recordings from prominent recording system vendors including (but not limited to) NICE, Verint, Red Box/Uniphore, Genesys, ASC and Movius. Because Wordwatch keeps recordings in their original format with no conversion of files, the solution meets global regulatory requirements around data authenticity and data integrity, which means customers remain compliant and not at risk of fines or damage to reputation. This is why Wordwatch is trusted by Tier1 banks around the world to manage recorded communications into the billions of records.
Scalable - Thanks to a flexible architecture and elastic search, Wordwatch can manage up to 10 billion calls per system, with no performance loss.
Flexible Deployment - Users can install Wordwatch in Azure. They can leave the recorded media/storage archive on premise for any specific data residency requirements. Alternatively, media can be migrated to Azure, with full chain of custody.
Global User - Wordwatch avoids the need to access and maintain disparate recorded data silos. Because Wordwatch intelligently understands varying meta data formats across recording systems, authorised users can search and replay recordings across all users and devices, from a single action. This includes retention management and data deletion, applying legal holds and managing ad hoc and scheduled data exports

Single Pane of Glass Management - Wordwatch can be used to migrate legacy recordings from end of life/out of support recording systems as well as manage live recorded interactions (voice and chat) from cloud-based, store and forward solutions including Zoom, Webex, Genesys, AWS Connect etc. without the need to purchase additional recording licenses
Legal and Compliance Hold Management - Wordwatch automates the process of maintaining and controlling legal and compliance holds on recordings (across multiple systems), ensuring that businesses are always in compliance with relevant regulations
Enhanced Data Understanding - The platform offers powerful search, governance, meta data enrichment and analytics capabilities, enabling users to easily understand the data, retention policies and when it is no longer needed
Guaranteed Data Access - Wordwatch provides instant access to voice and digital recordings on historic and live systems, allowing for efficient investigations, audits and compliance checks
Sophisticated Open APIs - Wordwatch is an open platform, allowing users to freely connect recorded data to other sources

Key Benefits

Reduce Costs by Decommissioning Legacy Systems - Eliminate the need to maintain expensive, legacy voice recording equipment (servers, software, databases). Once recordings are ingested into Wordwatch, the underlying recording infrastructure can be decommissioned and all license, application and maintenance overheads quickly removed.

Mitigate Legal and Compliance Risks - Ensure compliance with legal and regulatory requirements including the ability to confidently face regulatory audits without fear of fines for inadequate record-keeping
Improve Efficiency - Streamline investigations, audits and compliance efforts. Achieve server reductions of 90% through consolidation of recording systems and reduce carbon footprints
Evergreen Future - The freedom to change voice/digital recording platform at any time with no loss of data access
Unlock value in data - identify hidden intelligence within recorded data that could drive your business forward

WordwatchWordwatch

Wordwatch

Wordwatch

Wordwatch

Wordwatch

Wordwatch
Wordwatch